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Google attempts to fix the Drive bug that is causing people’s files to go missing

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File Recovery

Google is on a mission to tackle a pesky bug that has been causing people’s precious files to mysteriously vanish from their Google Drive. If you’ve ever been plagued by this frustrating issue, there’s a glimmer of hope on the horizon. In the latest incarnation of the Google Drive for desktop app (version or higher), they’ve introduced a handy file recovery tool that might just save the day.

So, what’s the secret sauce to retrieve those lost files? Well, it’s a few simple steps away. First, locate the menu bar or the trusty system tray on your computer. Next, seek out the Drive for desktop icon and give it a click. Now, here comes the twist – press and hold that “Shift” key like you mean it and simultaneously click on “Settings.” It’s like performing a digital dance move! Finally, you’ll be greeted by the glorious “Recover from backups” option.

Once you’ve embarked on this epic quest to recover your files, you should spot a notification that proudly declares, “Recovery has started.” Keep your fingers crossed and your hopes high because, with a little luck, you’ll eventually be greeted by the golden words, “Recovery is complete.” Your treasure trove of lost files will then manifest itself in a brand-new folder named “Google Drive Recovery,” sitting pretty on your desktop.

But, hold your horses; there’s a caveat. Google doesn’t promise that this method will work like magic for everyone. If you find yourself facing a roadblock in your file recovery journey, don’t despair just yet. Google suggests a lifeline in the form of feedback submission through the Drive for desktop app. Add the hashtag ‘#DFD84’ to your feedback, and don’t forget to check that box to include those all-important diagnostic logs. It’s like calling in the cavalry to tackle the bug.

For the tech-savvy folks out there who prefer a more hands-on approach, there are also instructions provided for those who want to try their luck with the command line interface, Windows backup, or Time Machine backup. Options aplenty!

So, if you’ve ever experienced the exasperation of Google Drive files vanishing into the digital abyss, fear not. Google is on the case, armed with a recovery tool to help you reclaim your lost treasures. Good luck on your file-finding adventure, brave digital explorer!

Frequently Asked Questions (FAQs) about File Recovery

Q: What caused files to go missing in Google Drive for desktop?

A: The files disappeared due to a sync issue in Google Drive for desktop (v84.0.0.0- reported in late November.

Q: How can I recover my missing files with the latest version of Drive for desktop?

A: To recover your lost files, update to Drive for desktop version or higher. Then, go to the menu bar or system tray, click the Drive for desktop icon, press and hold the “Shift” key, click “Settings,” and select “Recover from backups.”

Q: What happens after I initiate the file recovery process?

A: After starting the recovery, you should see a notification saying “Recovery has started.” If successful, you’ll receive a “Recovery is complete” message, and your unsynced files will be in a folder named “Google Drive Recovery” on your desktop.

Q: Is file recovery guaranteed to work for everyone?

A: Unfortunately, Google doesn’t guarantee that the recovery method will work for everyone. If you encounter issues, submit feedback through the Drive for desktop app with the hashtag ‘#DFD84’ and include diagnostic logs.

Q: Are there alternative methods for file recovery mentioned?

A: Yes, there are instructions provided for those who prefer to use the command line interface, Windows backup, or Time Machine backup for file recovery.

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1 comment

TechGeek123 December 8, 2023 - 8:31 am

Google Drive bug, ugh, sooo annoying! Lost my files, now it says recover ’em, new version, cool, try dat!


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